1. General Provisions

1.1. These Terms and Conditions (hereinafter referred to as the “Terms”) govern the rights, duties, and responsibilities of the Customer and the Seller when the Customer purchases goods and/or services in the e-shop open24usa.com (hereinafter referred to as the “E-shop”).

1.2. The Seller is the owner of the E-shop.

1.3. The Customer is any natural or legal person who uses the services of the E-shop and has entered into or intends to enter into a Sales and Purchase Agreement with the Seller.

1.4. The Seller has the right to unilaterally change, amend or supplement the Terms at any time. The amended Terms shall take effect upon their publication in the E-shop. When using the services of the E-shop, the Customer must familiarise himself with the Terms in force at that time.

2. Conclusion of the Sales and Purchase Agreement

2.1. The product prices indicated in the E-shop are in euros and include Value Added Tax (VAT). The product price does not include delivery costs, unless otherwise stated.

2.2. The Customer places an order in the E-shop by following these steps:

• Select the product(s) and add them to the shopping cart.
• Log in to the E-shop or register a new account (if the Customer does not have one).
• Confirm the selected goods, choose the payment and delivery method.
• Confirm the order.

2.3. The Sales and Purchase Agreement between the Customer and the Seller is considered concluded from the moment the Seller sends a confirmation email to the Customer’s specified email address, confirming the acceptance of the order.

2.4. The Seller reserves the right to cancel the Customer’s order if the product is out of stock, if incorrect product prices are indicated in the E-shop due to a technical fault, or if the Seller has reasonable doubts about the legitimacy of the order.

3. Payment Methods and Terms

3.1. The Customer pays for the goods in the E-shop using one of the following payment methods:

• Payment by bank card.
• Payment via a bank link.

3.2. Payment must be made immediately upon confirmation of the order, unless a different payment term is specified for a specific payment method.

3.3. If the Customer fails to pay for the order, the Seller has the right to cancel the order.

4. Delivery of Goods

4.1. The goods are delivered to the Customer using the delivery methods offered in the E-shop.

4.2. The delivery times specified in the E-shop are indicative and not binding. The Seller shall not be liable for delays in delivery due to the fault of the delivery service provider or due to force majeure circumstances.

4.3. The risk of accidental loss or damage to the goods shall pass to the Customer at the moment the goods are handed over to the Customer or to a person authorized by the Customer to receive the goods.

5. Right of Withdrawal

5.1. The Customer, being a consumer, has the right to withdraw from the Sales and Purchase Agreement without giving any reason within 14 calendar days from the day of receipt of the goods.

5.2. To exercise the right of withdrawal, the Customer must inform the Seller of his decision to withdraw by means of a clear statement (e.g., a letter sent by post or an email). The Customer may use the model withdrawal form provided in the E-shop.

5.3. In the event of withdrawal, the Seller shall refund all payments received from the Customer, including delivery costs, without undue delay and in any event not later than 14 days from the day on which the Seller was informed of the decision to withdraw. The Seller will carry out the refund using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise.

5.4. The Customer shall return the goods to the Seller without undue delay and in any event not later than 14 days from the day on which he communicated his withdrawal. The direct costs of returning the goods shall be borne by the Customer.

5.5. The Customer is only liable for any diminished value of the goods resulting from the handling of the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

6. Defective Goods

6.1. The Seller shall be liable for any lack of conformity of the goods with the Sales and Purchase Agreement which exists at the time of delivery of the goods and which becomes apparent within two years of that time.

6.2. The Customer’s rights in case of defective goods are defined by the legal acts of the Republic of Lithuania.

6.3. If a defect is detected, the Customer must notify the Seller thereof within a reasonable time, but not later than within two months from the date of discovery of the defect.

7. Final Provisions

7.1. The relations between the Seller and the Customer shall be governed by the law of the Republic of Lithuania.

7.2. All disputes between the Seller and the Customer shall be settled by way of negotiation. If an agreement is not reached, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.

7.3. The Seller shall not be liable for any losses incurred by the Customer due to the Customer’s failure to familiarise himself with these Terms or the product information provided in the E-shop.

7.4. The Seller shall process the Customer’s personal data in accordance with the Privacy Policy published in the E-shop.